Question 1

How do I book a stay directly through the website?

Accepted Answer

Booking directly with us is simple and secure. Just select your desired property, choose your dates, and follow the prompts to complete your reservation. You'll receive a confirmation email immediately after booking. Booking direct guarantees the best available rate and personalized service from start to finish.

Question 2

What time is check-in and check-out?

Accepted Answer

Check-in begins at 4:00 PM and check-out is at 9:00 AM, unless otherwise arranged in advance. We use this time to ensure the home is beautifully prepared for your arrival. If you need special accommodations, just ask we'll always do our best.

Question 3

How will I access the property when I arrive?

Accepted Answer

Prior to your arrival, you'll receive check-in instructions, including access codes and directions. Most of our homes feature secure keyless entry, allowing you to arrive at your convenience. No keys to keep track of just a smooth and welcoming arrival.

Question 4

What is included with my rental?

Accepted Answer

Each property is thoughtfully stocked with essentials to make your stay comfortable and effortless. This includes fresh linens, bath towels, a fully equipped kitchen, starter paper goods, and basic toiletries. Many homes also feature outdoor spaces, grills, WiFi, smart TVs, and other amenities specific to the property. Full details are listed on each home's guide so you know exactly what to expect.

Question 5

What should I know before arriving at the property?

Accepted Answer

A few days before arrival, we'll send a detailed pre-arrival guide with everything you need directions, access instructions, house details, and local recommendations. We encourage guests to review the house manual in advance so you can settle in and start enjoying your stay right away.

Question 6

What happens after I complete my booking?

Accepted Answer

Once your reservation is confirmed, you'll receive a confirmation email outlining your stay details and payment summary. You will also receive your "guest portal" please use this resource for detailed information about your stay. Closer to your arrival, we'll follow up with check-in instructions and helpful information about the home and area. Our team remains available from booking to departure to ensure everything goes smoothly.

Question 7

Who should I contact if I need help during my stay?

Accepted Answer

Our local team is always your first point of contact. You'll receive a dedicated phone number and email prior to arrival. We pride ourselves on being responsive and proactive if something comes up, we're just a message or call away.

Question 8

How are issues or maintenance requests handled during my stay?

Accepted Answer

While we carefully maintain each property, occasionally things happen. If you experience an issue, notify us right away. Our local maintenance team responds promptly, and we work quickly to resolve concerns with minimal disruption to your stay. Your comfort is our priority.

Question 9

What are your concierge services and how do I request something?

Accepted Answer

Our concierge services are designed to elevate your stay from enjoyable to effortless. Whether you're celebrating something special or simply want help planning your time here, we're happy to assist.
We can provide restaurant recommendations and reservations, private chef coordination, grocery pre-stocking, boat charters, local experiences, in-home services, celebration setups, and more. If you're imagining it, chances are we can help make it happen. To request a service, simply reach out to our team after booking or include your request when completing your reservation.
We recommend contacting us in advance whenever possible so we can secure the best availability and coordinate the details seamlessly. Think of us as your local connection here to make your stay smooth, memorable, and uniquely yours.

Question 10

Can you assist with planning activities or dining?

Accepted Answer

Absolutely. We love helping guests experience the area like a local. From restaurant recommendations and private chefs to boat charters and special celebrations, we're happy to guide you. Think of us as your personal concierge we're here to help you make the most of your time.

Frequently Asked Questions

For Our Guests

For Property Owners

Still Have Questions?

Frequently Asked Questions

For Our Guests

How do I book a stay directly through the website?

What time is check-in and check-out?

How will I access the property when I arrive?

What is included with my rental?

What should I know before arriving at the property?

What happens after I complete my booking?

Who should I contact if I need help during my stay?

How are issues or maintenance requests handled during my stay?

What are your concierge services and how do I request something?

Can you assist with planning activities or dining?

For Property Owners

How does the listing process work?

What types of homes do you manage?

How involved is your team in caring for my property?

How do you communicate updates to homeowners?

How are guests screened before staying in my home?

How do you protect my home during guest stays?

How do you support homes during the off season?

How do you handle maintenance or emergency situations?

What marketing channels do you use to promote homes?

Still Have Questions?